Privacy Policy

Effective Date: 01/17/2025

If you are an US resident, this privacy policy (this “Policy”) applies to you.

This Policy uses certain terms that have the meanings given to them in the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act, including:

  • “Personal Information,” which means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
  • “Sell,” “selling,” “sale,” or “sold,” which means the selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s Personal Information by a business to a third party for monetary or other valuable consideration.
  • “Share,” “shared,” or “sharing,” which means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, the Personal Information by a business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged.

1.  Our Collection and Use of Your Personal Information

Categories of Your Personal Information Collected or to Be Collected. Below describes the categories of your Personal Information that we collect, or have collected during the 12-month period prior to the effective date of this Policy.

  • Identifiers: Your name, address, e-mail address, phone number, cookies
  • Commercial information: any inquiries you may submit to us
  • Internet or network activity information: technical information about your equipment and your interaction with our websites or social media accounts

Business or commercial purposes. The business or commercial purposes for which your Personal Information will be collected and used, or was collected, are the followings:

  • To conduct promotional campaigns;
  • To implement retargeting advertising through cookies;
  • To monitor, prevent, and detect fraud and otherwise protect our sites and services;
  • To manage or transfer our assets or liabilities, for example in the case of an acquisition, disposition or merger; and
  • To submit various applications and reports to the government, public agencies and other third parties as required by any applicable laws or if it is considered to be necessary.

Categories of sources. The categories of sources from which your Personal Information was collected during the 12-month period prior to the effective date of this Policy are as follows:

  • obtained directly from you; or
  • automatically from your devices when you visit our websites or social media accounts.

2.  Sale, Sharing and Disclosure of Your Personal Information

Sale, Sharing and Disclosure of Your Personal Information. We do not sell, share, disclose and have not sold, shared or disclosed during the 12-month period prior to the effective date of this Policy, your Personal Information, including the Personal Information of consumers under the age of 16.

3.  Retention Period

We will retain the Personal Information that we collect about you for the period necessary to process such personal Information, except to the extent that we are required by law to retain it for a longer period of time, in which case, we will retain it for the period required under the applicable law.

4.  Your Rights and Requests

If you are a US resident, you have certain rights regarding your Personal Information, as described below:

  1. Access: You have the right to request, twice in a 12-month period, that we disclose to you the following information we have collected, used, and disclosed about you during the 12 months preceding your request:
    1. The categories of Personal Information we collected about you;
    2. The categories of sources from which we collected such Personal Information;
    3. The business or commercial purposes for collecting your Personal Information;
    4. The categories of third parties with whom we disclosed such Personal Information;
    5. The categories of Personal Information that we have disclosed to each third parties; and
    6. The specific pieces of Personal Information we have collected about you.
  2. Deletion: You have the right to request that we delete certain Personal Information we collected from you.
  3. Correction: You have the right to request that we correct inaccurate Personal Information we collected from you.

How to Submit a Request. To make an access, deletion, or correction request, please contact us using the following contact information:

(Web) koalasmarchusa.info@lotte.co.jp

(Toll free number) +8008035521797

Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your Personal Information or complying with your deletion or correction request.

Upon receiving an access, deletion, or correction request from you, we first will verify your identity by requiring you to submit Personal Information you have provided us already (such as your name or e-mail address), and by matching the information you submitted with what we already have. If we are unable to verify your identity because you have not submitted this information, we may refuse your request.

If you use an authorized agent to make an access, deletion, or correction request on your behalf, we may require the agent to provide documents proving that you have given the agent signed permission to make the request. We also may require you to (1) verify your own identity directly with us, or (2) directly confirm with us that you provided the authorized agent permission to submit the request.

Please expect a reply from us within forty-five (45) days of receiving your Personal Information request.

Additional Information. If you exercise any of your rights under the applicable law, you have the right not to receive discriminatory treatment from us. To the extent permitted by applicable laws and regulations, we may charge a reasonable fee to comply with your request.

We do not respond to an opt-out preference signal through global privacy control because we do not sell or share the Personal Information to any third parties.

5.  Other Privacy Rights

Do Not Track Settings: Cal. Bus. And Prof. Code Section 22575 requires us to notify you how we deal with the “Do Not Track” settings in your browser. As of the effective date listed above, there is no commonly accepted response for Do Not Track signals initiated by browsers. Therefore, we do not respond to the Do Not Track settings. Do Not Track is a privacy preference you can set in your web browser to indicate that you do not want certain information about your web page visits tracked and collected across websites. For more details, including how to turn on Do Not Track, visit: www.donottrack.us.

Our site may link to third-party websites which may collect personally identifiable information. We have no control over the privacy and data collection practices of such third party sites and those sites may have privacy policies that differ from ours. We are not responsible for third parties and their websites, products and services and we recommend that you review their policies and contact such parties directly with any questions about their privacy policies.

We may not share or disclose your “personal information” as defined by California’s “Shine the Light” law with third parties, other than with our affiliated companies and subsidiaries, for such third parties’ own direct marketing purposes without your consent.
We provide US residents with the option to prospectively opt-out of our sharing or disclosing of such data for those purposes to third parties other than our affiliated companies and subsidiaries. To do so, contact us at 【koalasmarchusa.info@lotte.co.jp】 or send a letter to us at 【Global Division, LOTTE CO., LTD., 3-20-1, Nishi-Shinjuku, Shinjuku, Tokyo, 160-0023, Japan】.
Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that, by law, we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the provided e-mail address or mail address.

6.  Changes to this Policy

We may change this Policy from time to time. The date “Last Updated” at the top of this Policy states when this Policy was last updated. Any changes will become effective upon us posting the revised Policy.

We will post a prominent notice on the site to notify you of any significant changes to this Policy and indicate the date it was most recently updated.

7.  Contact Details

If you have any questions or concerns regarding this Policy or our privacy practices, please contact us using the information about us indicated in the following.

E-mail: koalasmarchusa.info@lotte.co.jp